Effective Date: 15 June 2026

1. Purpose
Quick Wash by Mark is committed to protecting the privacy and personal information of our customers in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

This policy explains how personal information is collected, used, stored, and protected when customers make use of our laundry services or interact with our website.

2. Responsible Party
Quick Wash by Mark acts as the Responsible Party for the collection and processing of personal information.

Contact Details
Quick Wash by Mark
Contact Person: Glenn Nugent
Email: info@quickwashbymark.co.za
Phone: 083 661 3362

3. Personal Information We Collect
We may collect and process the following personal information:

Customer Information
Full name
Contact number
Email address
Physical address
Delivery or collection addresses
Communication preferences
Service Information
Laundry service requests
Booking details
Collection and delivery information
Special garment care instructions
Website Information
IP address
Browser type
Device information
Website usage data
Cookies

4. Lawful Processing of Personal Information
Quick Wash by Mark will only process personal information when:

Consent has been obtained
Processing is necessary to provide our services
Processing is required by law
Processing protects a legitimate interest of the customer
Processing supports the legitimate interests of Quick Wash by Mark

5. Purpose for Collecting Information
Personal information is collected for the following purposes:
Managing bookings and laundry orders
Customer communication
Service delivery
Responding to enquiries
Processing payments
Maintaining customer records
Improving our services
Complying with legal obligations

We will not use personal information for purposes unrelated to the services we provide without obtaining consent.

6. Information Quality
Quick Wash by Mark will take reasonable steps to ensure that personal information is:

Accurate
Complete
Relevant
Up to date

Customers are encouraged to notify us of any changes to their information.

7. Security Safeguards
We take reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Theft
Loss
Damage
Alteration
Disclosure

Security measures may include:

Password-protected devices
Secure email practices
Restricted access to customer information
Secure website hosting and SSL certificates where applicable

8. Sharing of Personal Information
We do not sell, rent, or trade customer information.

Information may only be shared:

Where required by law
With authorised service providers assisting with business operations
To protect our legal rights
With the customer’s consent

All third parties receiving personal information must maintain appropriate security and confidentiality measures.

9. Retention of Personal Information
Personal information will only be retained for as long as necessary to:

Deliver services
Maintain business records
Meet legal, tax, and accounting obligations

When information is no longer required, it will be securely deleted or destroyed.

10. Customer Rights Under POPIA
Customers have the right to:
Access
Request confirmation of whether personal information is being processed.
Correction
Request correction of inaccurate or incomplete information.
Deletion
Request deletion of personal information where legally permissible.
Objection
Object to the processing of personal information in certain circumstances.
Withdrawal of Consent
Withdraw consent where processing is based on consent.
Complaints
Lodge a complaint with the Information Regulator of South Africa.

11. Direct Marketing
Quick Wash by Mark will not send marketing communications without consent.
Customers may opt out of marketing communications at any time by contacting us directly.

12. Data Breach Procedures
Should a data breach occur that compromises personal information, Quick Wash by Mark will:

Investigate the breach.
Take reasonable steps to contain the breach.
Notify affected individuals where required.
Notify the Information Regulator where legally required.
Implement corrective measures to prevent recurrence.

13. Website Cookies
Our website may use cookies to improve functionality and user experience.

Cookies may be used to:

Remember user preferences
Analyse website traffic
Improve website performance

Users can disable cookies through their browser settings if preferred.

14. Information Regulator
Customers may contact the Information Regulator of South Africa regarding concerns about the processing of personal information.

Information Regulator (South Africa)

JD House, 27 Stiemens Street
Braamfontein, Johannesburg, 2001

Website: https://inforegulator.org.za

Email: enquiries@inforegulator.org.za

15. Policy Review
This POPIA Policy may be updated periodically to reflect changes in legislation, business practices, or operational requirements.

The latest version will always be available on the Quick Wash by Mark website.

Consent
By using the services of Quick Wash by Mark, submitting an enquiry, making a booking, or using our website, you acknowledge that your personal information may be processed in accordance with this POPIA Policy.